Repair FAQ

We love fly fishing just as much as you. So you can breathe easy knowing your gear is in careful hands with our Far Bank Repair Technicians. Check out our most commonly asked questions regarding the repair process. If you don't find what you're looking for here, please don't hesitate to use the contact form below.

 

HOW DO I GET MY SAGE OR REDINGTON PRODUCT REPAIRED?

For customers sending in Rods or Reels for repair, please complete our online Registration and online Repair forms and follow the instructions for returning products. 

WHAT IS THE ONLINE REPAIR FORM, AND HOW DO I USE IT?

We offer an online repair form. This lets us keep you in the loop on everything from payments to faster repair times. The form involves completing the below steps. Repair customers are responsible for shipping the product to be repaired to Far Bank. We cover the shipping to get your repaired product back to you.

  • If you don't have an account with us, click on Create Account and fill out that form.
  • Register the product you want to repair or choose from your currently registered products on the repair form page.
  • If you select Warranty, please note that if the rod is received and Far Bank determines a material defect, a Repair Team member will reach out to you on next steps.
  • Next, you'll tell us what is wrong with the product by adding an explanation. Click the Submit button.
  • After you hit Submit, you will receive an email confirmation with a QR code and shipping instructions. Print two copies of the QR code. Place one copy inside the package and tape the other copy on the outside of the package. Please make sure it is visible.
  • Ship the item with your carrier of your choice. Please note Far Bank is not responsible for any damaged or lost packages sent to Far Bank.
  • Far Bank will send an email once we’ve received your product for repair.
  • Upon completion for Warranty and Repair cases, we will ship it back and email you a shipment confirmation with a FedEx® tracking number.
WHAT IS THE DIFFERENCE BETWEEN A WARRANTY FIX AND A REPAIR FIX?

A repair under warranty will be performed at no cost to the customer and occurs when our repair technicians assess a rod/reel and determine that its failure was due to a defect in materials or workmanship. Should those factors not be present in a damaged product, then payment of a repair fee will be requested from the customer. Repair fees are based on the age of the rod. For more information on our assessment process see the bottom section of our Warranty Policy page.

HOW LONG WILL MY REPAIR TAKE?

Many factors contribute to repair timeframes for individual rods including brand, model, and location of breakage, as well as seasonal demands on our repairs team.

Following assessment of a Redington rod sent in for repair, a rod is replaced in entirety and will typically ship out to the customer within 1-2 weeks of payment (or no-fee warranty determination).

Because Sage rods are hand-made on Bainbridge Island and each rod section is individually hand-fit to their adjoining sections, their repair times vary between models and location of breakage. For example, a current Sage production model with a broken tip section may only take a couple weeks to complete and be out the door back to the customer. On the other hand, a legacy spey rod with a broken butt section can take much longer as that requires more labor to not only manufacture a new graphite butt section using original materials, but then apply and shape cork handles, install reel seat components, and finally wrap guides, and coat and fit the new blank section.

Additionally, there are seasonal demands on our repair team that may affect repair timeframes. Following the summer and again heading into the spring, our repair team experiences high incoming repair volume. These high volumes can delay the process as rods may wait a bit longer to reach our assessment queue that begins their repair journey in earnest.

Finally, timeframes for repairs can be accelerated by prompt customer payment of any non-warranty repair fees. When a rod is assessed and it is determined the damage is not covered by the warranty commitment to materials and workmanship, the rod is placed into a holding queue until its associated payment fee is received by Far Bank. Upon payment, the product enters the active repair phase.

A Note on Reels: With respect to Sage and Redington reel repairs, our timeline is approximately 2-4 weeks. Similar to rods, however, this timeframe can be affected by the timeliness of a customer’s payment of any associated repair fees that fall outside of warranty coverage.

HOW MUCH WILL IT COST TO FIX MY ROD? 

Repairs covered under warranty are deemed those due to defects in materials or workmanship and are free. Any rod that arrives at our repair facility with damage qualities that fall outside of these criteria will be imposed a fee based on the age of the rod. Specific details on repair pricing per brand and model can be found on our Repair Pricing page. A quick breakdown of repair pricing is as follows:

Sage: Current Models: $50 / Recent Models: $95 / Legacy Models: $195

Redington: Current Models: $50 / Discontinued Models: $95

Reels (Sage & Redington): $50

HOW DO I PAY FOR MY REPAIR?

Should your item's repair not fall under warranty and thus require payment, we will message the email address used to register the product and start the repair.

This email will provide you with a paylink that will direct you to PayFabric, our secure online payment portal for repair fees. Once your payment has been made, your item will enter the active repair process or replacement program.

WHAT HAPPENS AFTER I SUBMIT A REPAIR/WARRANTY REQUEST?

Once you submit your repair/warranty request, you will receive a confirmation email from repairsnoreply@farbank.com. Please check your junk or spam folders if you don’t receive an email. This email will include detailed shipping instructions and a QR code to include with your product. Please print two copies of the QR code. Tape one QR code on the outside of the box and put one copy inside the box with your product. Please note that the QR code is not a shipping label. Customers are responsible for shipping products to us and you can ship through the courier of your choice. Far Bank will always cover the return shipping. If you cannot locate your confirmation email with the QR code and shipping instructions in your inbox, please reach out to our customer service team at 206-822-6374.

CAN I TRACK THE STATUS OF MY REPAIR?

Yes, upon registration of your product and its submission for repair, we will initiate ongoing communication with you regarding the status of your repair. Each of those communications will provide you with a link to check the status of your repair which you may access at any time. The link for checking the status of a repair can be found here.

WHAT IF I ONLY NEED TO REPLACE A BROKEN REDINGTON ROD TIP?

Customers can quickly and easily purchase replacement tips for Redington rods. Please see the below link to our website or visit your local fly shop to help facilitate purchasing the replacement tip.

Website link: https://farbank.com/collections/redington-fly-fishing-replacement-tips.

WHAT IF I ONLY NEED A REPLACEMENT TIP SECTION FOR MY SAGE ROD?

Unfortunately, we do not have Sage rod tips available for purchase. To repair the tip section of a Sage rod, customers need to submit the warranty/repair online form. Sage rods are custom fit and will require you to send the entire rod.

WHAT HAPPENS IF I SHIP MY TUBE OR OTHER GEAR WITH MY ROD?

To limit the loss of your rod tube and delay of receiving your repaired rod back, please only ship your rod to our Repair Center.  We are only responsible for the item registered for repair and not the rod tube or any accompanying products.

HOW DO I FIND MY SAGE SERIAL NUMBER?

The serial number is located on the butt section opposite the Sage logo. Serial numbers can be especially difficult to find on black rods. If you are having difficulty finding the serial, please type N/A in the serial number field, and our team will find and enter it for you when we receive the repair. (Please note that Sage blanks do not have serial numbers. An example of the blank section will have the Sage logo and the model with size followed with a "B" for blank)

IF MY OLD ROD OR BLANK IS NOT REPAIRABLE AND IS REPLACED WITH ANOTHER ONE, CAN I STILL GET MY OLD ONE BACK?

If we have replaced your old rod with another one, we unfortunately are unable to return the original.

WHY DO I HAVE TO PAY FOR AN UPGRADE IF MY ROD CAN NO LONGER BE REPAIRED?

In some cases where breakage does not fall under our warranty (when it's not the result of defects in materials or workmanship) and the specific rod model can no longer be repaired, we provide the option to upgrade to a similar model for a fee.

WHAT IS THE WARRANTY POLICY FOR REDINGTON WADERS & BOOTS?

Our waders and wading boots are covered by a one-year limited warranty against defects in materials and workmanship. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional damage. Our policy covers full replacement, and not repair, of qualifying products. Any claim against this warranty must include a dated proof of purchase that does not exceed 365 days from the original purchase date.

If your waders or boots fail due to defects in materials or workmanship within the first 60 days, they will be replaced or refunded at no cost. After the first 60 days and within the first 365 days of ownership, a nominal $50 processing fee will cover the cost of replacing any waders or boots that fail due to defects in materials or workmanship.

In order to invoke this warranty, the original owner must:

  1. Send the entire Redington product, freight paid and insured, to the address listed below.
  2. Include a note with your name, address, phone number, and email.
  3. Include a dated proof of purchase of the product being sent in for warranty assessment that identifies purchase was made within the last 365 days.
  4. For your records, save the shipment tracking number for the product you send into us.

Redington Warranty Dept.

ATTN: Waders Team

8500 NE Day Road

Bainbridge Island, WA 98110

Once received, we will inspect your product and will contact you with replacement options.

All waders and boots must be washed and dried prior to sending back to Redington. If your waders or boots fail for reasons we deem are not due to defects in materials or workmanship, your product will be returned to you at no fee. Redington reserves the right to replace any discontinued models with newer models when necessary.

HOW DO I PACKAGE MY REPAIR TO SEND IT IN?
  • If you don't have an account with us, click on Create Account and fill out that form.
  • If you are returning a rod, please return the entire rod, including the broken part(s), in a cardboard box, or use packaging affording an equal degree of protection. We suggest bubble wrap or packaging paper. Please do not send in your original Sage rod tube.
  • Please package both the reel and spool in a box if you are sending a reel. If you have additional spools, please include those wrapped in the shipping box as well.
  • For reels, do not send in the line.
  • Include the printed QR code that was emailed to you on the outside and inside of the package.
  • Please ensure the box is securely sealed with shipping tape.