Many factors contribute to repair timeframes for individual rods including brand, model, and location of breakage, as well as seasonal demands on our repairs team.
Following assessment of a Redington rod sent in for repair, a rod is replaced in entirety and will typically ship out to the customer within 1-2 weeks of payment (or no-fee warranty determination).
Because Sage rods are hand-made on Bainbridge Island and each rod section is individually hand-fit to their adjoining sections, their repair times vary between models and location of breakage. For example, a current Sage production model with a broken tip section may only take a couple weeks to complete and be out the door back to the customer. On the other hand, a legacy spey rod with a broken butt section can take much longer as that requires more labor to not only manufacture a new graphite butt section using original materials, but then apply and shape cork handles, install reel seat components, and finally wrap guides, and coat and fit the new blank section.
Additionally, there are seasonal demands on our repair team that may affect repair timeframes. Following the summer and again heading into the spring, our repair team experiences high incoming repair volume. These high volumes can delay the process as rods may wait a bit longer to reach our assessment queue that begins their repair journey in earnest.
Finally, timeframes for repairs can be accelerated by prompt customer payment of any non-warranty repair fees. When a rod is assessed and it is determined the damage is not covered by the warranty commitment to materials and workmanship, the rod is placed into a holding queue until its associated payment fee is received by Far Bank. Upon payment, the product enters the active repair phase.
A Note on Reels: With respect to Sage and Redington reel repairs, our timeline is approximately 2-4 weeks. Similar to rods, however, this timeframe can be affected by the timeliness of a customer’s payment of any associated repair fees that fall outside of warranty coverage.