Repair FAQ

We love fly fishing just as much as you. So you can breathe easy knowing your gear is in careful hands with our Far Bank Repair Technicians. Check out our most commonly asked questions regarding the repair process. If you don't find what you're looking for here, please don't hesitate to use the contact form below.

HOW DO I GET MY SAGE OR REDINGTON PRODUCT REPAIRED?

For customers sending in Rods or Reels for repair, please complete our online Registration and online Repair forms and follow the instructions for returning products. 

WHAT IS THE ONLINE REPAIR FORM, AND HOW DO I USE IT?

We offer an online repair form. This lets us keep you in the loop on everything from payments to faster repair times. The form involves completing the below steps. Repair customers are responsible for shipping the product to be repaired to Far Bank. We cover the shipping to get your repaired product back to you.

  • If you don't have an account with us, click on Create Account and fill out that form.
  • Register the product you want to repair or choose from your currently registered products on the repair form page.
  • If you select Warranty, please note that if the rod is received and Far Bank determines a material defect, a Repair Team member will reach out to you on next steps.
  • Next, you'll tell us what is wrong with the product by adding an explanation. Click the Submit button.
  • After you hit Submit, you will receive an email confirmation with a QR code and shipping instructions. Print two copies of the QR code. Place one copy inside the package and tape the other copy on the outside of the package. Please make sure it is visible.
  • Ship the item with your carrier of your choice. Please note Far Bank is not responsible for any damaged or lost packages sent to Far Bank.
  • Far Bank will send an email once we’ve received your product for repair.
  • Upon completion for Warranty and Repair cases, we will ship it back and email you a shipment confirmation with a FedEx® tracking number.

HOW LONG WILL IT TAKE FOR MY REPAIR PROCESS TO BE COMPLETED?

We will update you on the status of your repair as your product moves through our process. We will be in touch with you when we have received your repair, when we have completed our warranty claim assessment, and when your repair is complete and shipped back to you. Given supply chain challenges and increased backlog from extended COVID shutdowns, we are currently processing repairs in 10-12 weeks. We understand this timeline may seem long, but we are working hard to reduce this time as much as we can under current constraints and limitations.

 

WHAT HAPPENS AFTER I SUBMIT A REPAIR/WARRANTY REQUEST?

Once you submit your repair/warranty request, you will receive a confirmation email from repairsnoreply@farbank.com. Please check your junk or spam folders if you don’t receive an email. This email will include detailed shipping instructions and a QR code to include with your product. Please print two copies of the QR code. Tape one QR code on the outside of the box and put one copy inside the box with your product. Please note that the QR code is not a shipping label. Customers are responsible for shipping products to us and you can ship through the courier of your choice. Far Bank will always cover the return shipping. If you cannot locate your confirmation email with the QR code and shipping instructions in your inbox, please reach out to our customer service team at 206-822-6374.

 

WHAT IF I ONLY NEED TO REPLACE A BROKEN REDINGTON ROD TIP?

Customers can quickly and easily purchase replacement tips for Redington rods. Please see the below link to our website or visit your local fly shop to help facilitate purchasing the replacement tip.

Website link: https://farbank.com/collections/redington-fly-fishing-replacement-tips.

 

WHAT IF I ONLY NEED A REPLACEMENT TIP SECTION FOR MY SAGE ROD?

Unfortunately, we do not have Sage rod tips available for purchase. To repair the tip section of a Sage rod, customers need to submit the warranty/repair online form. Sage rods are custom fit and will require you to send the entire rod.

 

WHAT HAPPENS IF I SHIP MY TUBE OR OTHER GEAR WITH MY ROD?

To limit the loss of your rod tube and delay of receiving your repaired rod back, please only ship your rod to our Repair Center.  We are only responsible for the item registered for repair and not the rod tube or any accompanying products.

 

HOW DO I FIND MY SAGE SERIAL NUMBER?

The serial number is located on the butt section opposite the Sage logo. Serial numbers can be especially difficult to find on black rods. If you are having difficulty finding the serial, please type N/A in the serial number field, and our team will find and enter it for you when we receive the repair. (Please note that Sage blanks do not have serial numbers. An example of the blank section will have the Sage logo and the model with size followed with a "B" for blank)

  

IF MY OLD ROD OR BLANK IS NOT REPAIRABLE AND IS REPLACED WITH ANOTHER ONE, CAN I STILL GET MY OLD ONE BACK?

If we have replaced your old rod with another one, we unfortunately are unable to return the original.

 

WHY DO I HAVE TO PAY FOR AN UPGRADE IF MY ROD CAN NO LONGER BE REPAIRED?

In some cases where breakage does not fall under our warranty (when it's not the result of defects in materials or workmanship) and the specific rod model can no longer be repaired, we provide the option to upgrade to a similar model for a fee.

 

HOW DO I PACKAGE MY REPAIR TO SEND IT IN?

  • If you don't have an account with us, click on Create Account and fill out that form.
  • If you are returning a rod, please return the entire rod, including the broken part(s), in a cardboard box, or use packaging affording an equal degree of protection. We suggest bubble wrap or packaging paper. Please do not send in your original Sage rod tube.
  • Please package both the reel and spool in a box if you are sending a reel. If you have additional spools, please include those wrapped in the shipping box as well.
  • For reels, do not send in the line.
  • Include the printed QR code that was emailed to you on the outside and inside of the package.
  • Please ensure the box is securely sealed with shipping tape.