Far Bank Warranty Policy

Sage Rod & Reel Warranty

Every new Sage rod and reel purchased through an authorized dealer is covered by our original owner warranty against defects in materials and workmanship.

This warranty is limited to repair and replacement of the rod or reel and does not cover direct, indirect, consequential, incidental, or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, missing/lost rod sections, intentional breakage, modification or customization of the finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Sage reserves the right to determine whether to repair or replace any Sage product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts.

The original owner warranty against defects in materials and workmanship applies to rods with a serial # beginning with the letter "A" and higher, including all double letters (i.e., AA, AB, and AC). One exception is the rods manufactured with a serial number Q, R, S, or T. These rods carry an unconditional, original owner lifetime warranty.

Should breakage occur outside of warranty coverage (when it's not the result of material defects or workmanship), a repair or replacement can be processed for a fee. Some items are no longer repairable. In these situations, Far Bank will contact you with alternative options once our technicians have completed their inspection of your item.

To invoke this warranty, the original owner must send the entire Sage product, including broken parts or pieces, freight paid and insured to the Bainbridge Island address provided during the online repair process.

For more information, see our Repair FAQ and Repair Pricing pages. See bottom section of this page for general information on Warranty v. Repair determination factors.

HOW DO I GET MY SAGE PRODUCT REPAIRED?

Click this link to start the process: ONLINE REPAIR FORM.


Sage Blank Warranty

Every Sage blank purchased through an authorized dealer is backed by an original owner warranty against defects in materials and workmanship. This warranty does not cover any direct, indirect, incidental, or consequential damage resulting from product use. Additionally, it does not apply to damage caused by misuse, neglect, normal wear and tear, fire, theft, lost or missing blank sections, intentional breakage, modifications, or customizations; nor does this warranty cover damage occurring during the assembly of a Sage blank into a finished rod.

This warranty applies exclusively to the blank itself and does not extend to any custom work or components added to a Sage blank outside of the Sage factory.

Important Information for Custom Rod Owners & Builders: before crafting a custom rod from an original Sage blank, it is essential that every builder thoroughly inspect and stress test the blank. If a builder suspects the blank has been compromised either through the shipping and delivery process or due to defects in materials or workmanship not observed by our internal Quality Control teams, please contact us immediately. You can do this through the “Contact Us” form on our website.

Once a Sage blank is modified in any fashion outside of the Sage factory, the warranty covering the Sage blank is immediately voided. Should a custom rod built from a Sage blank suffer damage, Far Bank may provide, for a fee, a replacement blank section(s) which may then be used by a custom builder to complete the repair/rebuild for the rod owner.

Per section replacement fees for Sage blanks (blank only, finishing work by custom builder not included):

$100 per section (repair is contingent on original materials still being available)

If you have a damaged custom rod built from a Sage blank, we recommend your first course of action be to contact your custom builder. Your builder will likely direct you to submit the product to us for a Sage blank section(s) replacement, but it’s always wise to check with them first as they may have parts already on hand.   

 

Redington Rod & Reel Warranty

Every new Redington rod purchased through an authorized retailer, except the Crosswater Series and the Minnow and Topo Combos, is covered by our original owner warranty against defects in materials and workmanship. The Crosswater, Minnow, and Topo are covered by a one-year warranty against defects in materials and workmanship and must include a dated proof of purchase.

This warranty is limited to the replacement of the rod or reel only. It does not cover direct, indirect, consequential, incidental, or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, missing/lost rod sections, intentional damage, or modification or customization of a finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Redington reserves the right to determine whether to replace any Redington product covered by this warranty and the right to replace any discontinued models with newer ones when necessary. Colors and components may vary between original and replacement parts.

Should breakage occur outside of warranty coverage (when it's not the result of material defects or workmanship), a replacement can be processed for a fee. Some items are no longer repairable. In these situations, Far Bank will contact you with alternative options once our technicians have completed their inspection of your item. For non-warranty tip breakage, Redington may offer a rod tip-only purchase, pending availability. Similarly, spare tips for most Redington rods are available for purchase directly from the Redington website here and can be procured at any time by the consumer regardless of need.

To invoke this warranty, the original owner must send the entire Redington product, including broken parts or pieces, freight paid and insured to the Bainbridge Island address provided during the online repair process.

For more information, see our Repair FAQ and Repair Pricing pages. See bottom section of this page for general information on Warranty v. Repair determination factors.

HOW DO I GET MY REDINGTON PRODUCT REPAIRED?

Click this link to start the process: ONLINE REPAIR FORM.

Redington Wader & Boot Warranty

Our waders and wading boots are covered by a limited warranty, qualifying products are those deemed to have failed due to defects in materials or workmanship. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional/incidental damage. All warranty claims must be supported by a proof of purchase that identifies the purchase date and purchase price. Due to the discontinuation of our wading products, our warranty policy will refund or credit, rather than replace, qualifying products as we cannot repair or guarantee availability of replacement wading products. 

If you purchased your Redington waders or boots prior to October 1, 2024, and your product fails due to defects in materials or workmanship within the first 60 days of purchase, your product will be fully refunded under warranty. If a failure in material or workmanship occurs after the first 60 days and within the first 365 days of ownership, we will provide a credit on FarBank.com equal to the purchase price of the qualifying wading product.

If you purchased your Redington waders or boots on or after October 1, 2024, and your product fails due to defects in materials or workmanship within the first 60 days of purchase, your product will be fully refunded under warranty. 

In order to invoke this warranty, the original owner must:

  1. Send the entire Redington product, freight paid and insured, to the address listed below.
  2. Include a note with your name, address, phone number, and email. 
  3. Include a proof of purchase of the product being sent in for warranty assessment that identifies purchase price and that the purchase was made within the last 60 days (for products purchased on or after October 1, 2024) or 365 days (for products purchased before October 1, 2024).
  4. For your records, save the shipment tracking number for the product you send into us.

Redington Warranty Dept.

ATTN: Waders Team

8500 NE Day Road 

Bainbridge Island, WA 98110 

Once received, we will inspect your product and will contact you with a determination regarding your claim and any potential refunds or credits owed to you should product failure result from defects in materials or workmanship. All products must be washed and dried prior to sending back to Redington. If your waders or boots fail for reasons that are not due to defects in materials and workmanship, your product will be returned to you at no fee.  

Warranty Determination

Every Sage or Redington product that comes into our repair facility on Bainbridge Island, WA is objectively analyzed and assessed by a highly trained repair technician, and often by more than one professional. These technicians take several factors into account when determining whether a product will be repaired/replaced for free under our Lifetime Warranty on Materials and Workmanship or whether a repair fee will be assessed. They are expertly trained to identify and diagnose damages and discern whether a product failure was due to a defect in materials or workmanship, and thus falling under warranty, or whether a breakage was caused by other factors not related to our manufacturing processes. Our rigorous Quality Assurance standards are established to eliminate any substandard rod from leaving our production facilities, however, in the rare event that it does happen, the training and objectivity of our repair technicians will allow them to spot these issues and support our customers under warranty when necessary.
WATCH ASSESSING REPAIRS